Privacy Policy
Last updated: July 2026
This policy explains what personal data Pickoship Limited collects, why we collect it, and the choices you have. By using our website and services you agree to the practices described here.
1. Who controls your data
Pickoship Limited is the data controller for personal data processed through pickoship.com and our fulfilment platform. Where we use third parties to process data on our behalf (for example, analytics or payment providers), they act only on our instructions.
2. What we collect
Information you give us
- Account details: name, email, business name and contact information.
- Order and shipping details, including your customers' delivery addresses that you submit for fulfilment.
- Communications you send us by email, WhatsApp or chat.
Information we collect automatically
- Usage data: IP address, browser type, pages visited, and time spent on the site.
- Cookies and similar technologies for essential functionality, preferences and analytics.
3. How we use your data
- To provide and operate our sourcing, warehousing and shipping services.
- To process orders and deliver parcels to your customers.
- To communicate with you about your account, orders and support requests.
- To improve our platform, and — only with your consent — to send you relevant updates. You can opt out of marketing at any time.
4. End-customer data
To ship your orders we necessarily process the delivery details of your customers on your behalf. We use this data solely to fulfil and track those shipments, and we do not sell it or use it to market to your customers.
5. Legal bases (GDPR)
Where GDPR applies, we process personal data to perform our contract with you, for our legitimate business interests where these are not overridden by your rights, and to comply with legal obligations.
6. Cookies
We use essential cookies to run the site, preference cookies to remember your settings, and analytics cookies to understand usage. You can control cookies through your browser settings; disabling some may affect functionality.
7. Sharing and international transfer
We share data only with the service providers needed to run our business — carriers, payment processors and analytics tools — under confidentiality obligations. Because we operate from China and serve global markets, your data may be processed in countries with different data-protection laws. We take reasonable steps to keep it secure wherever it is handled.
8. Payment data
We do not store full payment-card numbers. Payments are handled by PCI-DSS-compliant processors under their own privacy terms.
9. Data retention
We keep personal data only as long as needed to provide our services, meet legal and tax obligations, resolve disputes and enforce our agreements. Usage data is generally kept for shorter periods for analysis and security.
10. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing. To exercise any right, email hh@pickoship.com.
11. Children
Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect data from minors.
12. Changes
We may update this policy and will post any changes on this page, with notice for material updates. Please review it periodically.